Luxury Boutique Manager: Sales Leader & VIP Relations

Brobston Group; Costa Mesa (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Brobston Group is seeking a Boutique Manager in California to lead the boutique's retail strategy, team, and daily operations, delivering exceptional client service and achieving sales targets. You will drive client acquisition, CRM initiatives, VIP relationships, and ensure compliance with Maison standards.

The role requires 7–10 years of management experience in luxury retail, strong leadership and communication skills, and availability to work retail hours including weekends.

Qualifications

• 7-10 years of management experience (luxury retail preferred).
• Strong leadership, customer service, analytical, organizational and communication skills.
• Ability to motivate and develop a team, analyze business and staffing needs, and adapt to change.
• Proficiency with MS Office; SAP experience preferred. Additional language skills are appreciated.

Responsibilities

• Develop and execute sales initiatives and action plans to meet or exceed targets.
• Lead, coach, schedule, and motivate the boutique team, and support their product and policy training.
• Oversee boutique operations, safety, finance, reporting, and visual merchandising standards.
• Drive client acquisition, CRM usage, VIP relationships, loyalty, and client activations.
• Build community and business-center relationships and share feedback on competition and traffic.

Skills

Leadership

Customer service

Analytical thinking

Organizational skills

Communication

Tools

MS Office

SAP

Job description

Brobston Group is seeking a Boutique Manager in California to lead the boutique's retail strategy, team, and daily operations, delivering exceptional client service and achieving sales targets. You will drive client acquisition, CRM initiatives, VIP relationships, and ensure compliance with Maison standards.

The role requires 7–10 years of management experience in luxury retail, strong leadership and communication skills, and availability to work retail hours including weekends.