Luxury Boutique Sales Leader & Brand Ambassador

Brobston Group; San Jose (CA); On-site; USD 120,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

Bonus or commission structure

Paid time off

Retail holiday pay

401k

Employee assistance programs and more

Job summary

Brobston Group is seeking a Boutique Manager for a Tag Heuer boutique in the United States. You will play an active role on the sales floor to drive boutique sales and achieve objectives, while analyzing store performance KPIs and capitalizing on business opportunities.

You will lead a team, set objectives, provide on-floor coaching, and uphold luxury standards. You will embody the brand, network with influential locals, and develop long-term client relationships through proactive clienteling

Qualifications

• Luxury retail leadership experience is beneficial.
• Ability to drive sales and motivate a team.

Responsibilities

• Active role on the sales floor to increase boutique sales and meet objectives.
• Analyzes KPIs (traffic, conversion, sales in volume and value, ASP, mix) and identifies business opportunities; develops 360° action plans.
• Stays updated on the watch industry and local market competitive environment.
• Sets individual and collective objectives, conducts performance reviews of the team.
• Shadows and supports team members on the floor with immediate feedback and development.
• Ensures team motivation and cohesion while maintaining a positive, inclusive work environment.
• Identifies and hires new team members.
• Delivers outstanding service and embodies Tag Heuer brand values, acting as a Brand Ambassador at events.
• Leads client development, sets clienteling objectives, ensures qualitative client data collection, and leverages data to personalize outreach.
• Oversees boutique operations (inventory, cash, security, opening/closing) and ensures internal controls.

Skills

Sales leadership

Performance analysis

Brand ambassador

Team development

Job description

Brobston Group is seeking a Boutique Manager for a Tag Heuer boutique in the United States. You will play an active role on the sales floor to drive boutique sales and achieve objectives, while analyzing store performance KPIs and capitalizing on business opportunities.

You will lead a team, set objectives, provide on-floor coaching, and uphold luxury standards. You will embody the brand, network with influential locals, and develop long-term client relationships through proactive clienteling