Luxury Boutique Lead - Customer Experience & Operations

IWC Schaffhausen; Boston (MA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Wellness reimbursement

Paid time off

Job summary

Richemont is seeking a Boutique Manager for our Boston flagship to lead daily operations, drive sales and KPI initiatives, and mentor the team to deliver exceptional client experiences. You will partner with the boutique manager on activations, CRM strategies, and performance coaching while maintaining visual standards and stock control.

With at least 5 years in luxury retail, you will navigate a fast-paced environment, build lasting client relationships, and contribute to monthly targets.

Qualifications

• 5 years minimum in luxury retail industry or equivalent.
• Strong communication and inter personal skills.
• Strong customer centric mindset.
• Business driven and very analytical.
• Self managing and team oriented.
• Ability to lead and manage a team.
• Strong skills in client experience and client satisfaction.

Responsibilities

• Assist the boutique manager with business planning and goal achievements: Sales monitoring and strategy, KPI action plan, Activation calendar, Pipeline management, Outreach campaign planning.
• Lead the day to day operations of the Boutique including : Stock levels and rotation, Visual Merchandising, Back of house organization and KPI boards, BTQ hospitality replenishment, Vendor management, Paperwork / reporting / compliance.
• Assist the boutique manager in developing the team performance through coaching and mentoring.
• Collaborate with the boutique manager on client development strategy and CRM action plans.
• Be part of the sales team on the floor, delivering exceptional service to each client and contributing to the monthly targets while building long term relationships.

Skills

Luxury retail

Communication

Customer focus

Analytical thinking

Self-management

Team player

Leadership

Client experience

Outgoing personality

Job description

Richemont is seeking a Boutique Manager for our Boston flagship to lead daily operations, drive sales and KPI initiatives, and mentor the team to deliver exceptional client experiences. You will partner with the boutique manager on activations, CRM strategies, and performance coaching while maintaining visual standards and stock control.

With at least 5 years in luxury retail, you will navigate a fast-paced environment, build lasting client relationships, and contribute to monthly targets.