Boutique Operations & Client Experience Lead

Richemont; Boston (MA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

401(k) with employer match

Wellness reimbursement

Paid time off

Volunteer time off

Job summary

Richemont Iberia SL, Boston boutique leader, seeks a dynamic retail professional to drive business planning, sales strategy and client development. You will oversee stock, visual merchandising, back-of-house processes and vendor management while co-creating CRM action plans with the boutique manager.

You will coach the team to improve performance, deliver exceptional client service on the floor, and help achieve monthly targets within a collaborative luxury retail environment.

Qualifications

• 5 years minimum in luxury retail industry or equivalent.
• Strong communication and inter personal skills.
• Strong customer centric mindset.
• Business driven and very analytical.
• Self managing.
• Strong team player.
• Ability to lead and manage.
• Strong skills in client experience and client satisfaction.
• Outgoing and open personality.

Responsibilities

• Assist the boutique manager with business planning and goal achievements.
• Lead the day to day operations of the Boutique including: Stock levels and rotation, Visual Merchandising, Back of house organization and KPI boards, BTQ hospitality replenishment, Vendor management, Paperwork / reporting / compliance.
• Assist the boutique manager in developing the team performance through coaching and mentoring.
• Collaborate with the boutique manager on client development strategy and CRM action plans.
• Be part of the sales team on the floor, delivering exceptional service to each client and contributing to the monthly targets while building long term relationships.

Skills

Communication

Interpersonal skills

Customer focus

Analytical

Self-management

Team player

Leadership

Client experience

Outgoing personality

Job description

Richemont Iberia SL, Boston boutique leader, seeks a dynamic retail professional to drive business planning, sales strategy and client development. You will oversee stock, visual merchandising, back-of-house processes and vendor management while co-creating CRM action plans with the boutique manager.

You will coach the team to improve performance, deliver exceptional client service on the floor, and help achieve monthly targets within a collaborative luxury retail environment.