Luxury Boutique Director - Sales & Experience

Richemont Iberia SL; Chicago (IL); On-site; USD 104,000 - 127,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA

401(k) with employer match

Paid time off

Wellness reimbursement

Employee assistance program

Volunteer days

Job summary

Richemont Iberia SL seeks a Boutique Director to lead the Buccellati Boutique in Chicago, driving sales growth, developing the team, and upholding the brand’s luxury standards. You will steer staffing, merchandising, events, and client relations to deliver exceptional service and sustained market success.

You will collaborate with HQ and the Retail Director on launches, visuals, and operational excellence, ensuring compliance with policies while growing the client base in a competitive luxury

Qualifications

• Bachelor degree in a related field required.
• 5-7 years management experience required.
• Excellent understanding of the luxury client experience.
• Luxury retail or hospitality experience is a must.
• Fine jewelry experience is a plus.
• Capacity to manage several projects simultaneously and timely.
• Strong computer skills: SAP, Excel, Word, PowerPoint.
• Excellent written, verbal, and interpersonal communication skills.
• Flexibility to work evenings, weekends and holidays, on and off site as needed.
• Ability to spend long periods standing, lift 25 lbs.

Responsibilities

• Achieve annual boutique sales goals across all product categories.
• Enhance and maintain the Buccellati image in the market.
• Initiate events and launches to boost visibility and net sales.
• Staffing and scheduling of associates within payroll budgets.
• Develop Visual Merchandising aligned with brand direction.
• Develop strategies to support service, efficiency and productivity.
• Generate new clients while retaining existing relationships via events.
• Coordinate events with Senior Leadership to drive traffic and sales.
• Oversee operations: shipping/receiving, inventory, and aftersales.
• Lead stock control and QC to ensure store readiness.

Skills

Leadership

Client experience

Team development

Multitasking

Communication

Flexibility

Physical stamina

Education

Bachelor degree in related field

Tools

SAP

Excel

Word

PowerPoint

Job description

Richemont Iberia SL seeks a Boutique Director to lead the Buccellati Boutique in Chicago, driving sales growth, developing the team, and upholding the brand’s luxury standards. You will steer staffing, merchandising, events, and client relations to deliver exceptional service and sustained market success.

You will collaborate with HQ and the Retail Director on launches, visuals, and operational excellence, ensuring compliance with policies while growing the client base in a competitive luxury