Boutique Director — Luxury Sales & Client Experience

Buccellati; Chicago (IL); On-site; USD 115,000 - 135,000; Full time

Job summary

Richemont seeks a Boutique Director to manage and elevate the Buccellati Boutique, driving sales growth and building a high-performing team. The role focuses on delivering exceptional client experiences and maintaining brand integrity in the market.

You will lead staffing, events, and partnerships while coordinating with Retail leadership and HQ on merchandising and campaigns to maximize traffic and revenue.

Qualifications

• Bachelor degree in related field is required.
• 5-7 years of management experience is required.
• Exceptional understanding of the luxury client experience.
• Luxury Retail or Hospitality experience is a must.
• Fine Jewelry experience is a plus.
• Proficiency with SAP, Excel, Word and PowerPoint.

Responsibilities

• Achieve annual boutique sales goals across all product categories.
• Enhance quality and maintain Buccellati image in the boutique's market.
• Initiate launches, events and activities to boost visibility and sales.
• Demonstrate entrepreneurial spirit and drive to grow the business.
• Lead staffing, scheduling, and payroll budget compliance.
• Oversee visual merchandising aligned with brand campaigns in partnership with Director of Retail and HQ.
• Problem solve to support service, efficiency, and productivity.
• Develop talent and coach Sales Associates to exceed goals.

Skills

Leadership

Customer service

Communication

Education

Bachelor's degree in related field

5-7 years management experience

Tools

SAP

Excel

Word

PowerPoint

Job description

Richemont seeks a Boutique Director to manage and elevate the Buccellati Boutique, driving sales growth and building a high-performing team. The role focuses on delivering exceptional client experiences and maintaining brand integrity in the market.

You will lead staffing, events, and partnerships while coordinating with Retail leadership and HQ on merchandising and campaigns to maximize traffic and revenue.