Luxury Boutique Director: Lead Growth & Client Experience

Richemont Iberia SL; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive benefits

Health, dental & vision

Paid time off

401(k) with employer match

Job summary

Cartier Charlotte seeks a Boutique Director to lead and elevate a client‑centric team, driving sales, services, and brand excellence. You will partner with cross‑functional teams to implement growth strategies, manage boutique operations, and inspire a high‑performing culture focused on exceptional client experiences.

The role requires strategic leadership, strong business acumen, and a passion for luxury retail, with availability for retail hours and events typical of a flagship environment.

Qualifications

• Bachelor’s degree in a related field is a plus.
• 7–10 years of management experience in luxury retail or hospitality is preferred.
• Experience leading leaders and managing direct reports is required.
• MS Office experience required; SAP knowledge preferred.

Responsibilities

• Lead and elevate the team to provide exceptional client experiences.
• Drive growth strategies and boutique performance.
• Coach and develop high‑performing teams.
• Ensure boutique operations meet Cartier standards and compliance.

Skills

Leadership

Business Acumen

Client Centricity

Agility

Operational Excellence

People Development

Education

Bachelor's degree

Additional language skills

Tools

MS Office

SAP knowledge

Job description

Cartier Charlotte seeks a Boutique Director to lead and elevate a client‑centric team, driving sales, services, and brand excellence. You will partner with cross‑functional teams to implement growth strategies, manage boutique operations, and inspire a high‑performing culture focused on exceptional client experiences.

The role requires strategic leadership, strong business acumen, and a passion for luxury retail, with availability for retail hours and events typical of a flagship environment.