Boutique Director

Brobston Group; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Cartier in Charlotte, NC seeks a Boutique Director to lead the boutique, elevate the team, and drive exceptional client experiences while achieving sales goals.

The role focuses on developing growth strategies, building high-performing teams, and upholding Cartier standards in operations and client service.

Qualifications

• 7–10 years of management experience in luxury retail or hospitality.
• Experience leading leaders and managing direct reports.
• Bachelor's degree in a related field is a plus; additional language skills are a plus.
• MS Office experience required; SAP knowledge preferred.
• Strong business acumen, analytical and interpersonal skills; ability to motivate teams.
• Availability to work retail hours, including evenings and weekends, and travel overnight for training and events.

Responsibilities

• Develop and lead commercial strategies, monitor performance, and grow sales to meet KPIs.
• Build high-performing teams through coaching, performance management and succession planning.
• Lead client development vision and cultivate exceptional client and prestige relationships.
• Partner with corporate and cross-functional teams to implement initiatives and enhance client experience.
• Oversee operations, inventory, expenses, compliance, safety, and security to uphold Cartier standards.

Skills

Leadership

Team development

Sales leadership

Communication

Business acumen

Coaching

Education

Bachelor's degree in related field

Tools

MS Office

SAP

Job description

Summary

The Boutique Director leads the Cartier boutique in Charlotte, elevating the team to deliver exceptional client experiences and achieve or exceed sales goals. This role drives boutique growth, develops high-performing teams, cultivates lasting client relationships, and ensures operational excellence.

Responsibilities

• Develop and lead commercial strategies, monitor performance, and identify opportunities to grow sales and meet key performance indicators.
• Build and develop high-performing teams through talent planning, coaching, performance management, and succession planning.
• Lead the boutique's client development vision and cultivate exceptional client and prestige relationships.
• Partner with corporate and cross-functional teams to implement initiatives, adapt to change, and improve the client experience.
• Oversee boutique operations, inventory, expenses, compliance, safety, and security while upholding Cartier standards and Maison image.

Requirements

• Seven to ten years of management experience, especially in luxury retail or hospitality.
• Experience leading leaders and managing direct reports.
• Bachelor's degree in a related field is a plus; additional language skills are a plus.
• MS Office experience required; SAP knowledge preferred.
• Strong business acumen, analytical and interpersonal communication skills, and ability to motivate and inspire teams.
• Availability to work retail hours, including evenings and weekends, and travel overnight for training, client events, and business events as needed.