Luxury Boutique Assistant: Client Experience Specialist

US04 Richemont North America, Inc.; Highland Park (TX); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employee discount

Ongoing training

Job summary

Cartier North America in Dallas is seeking a Boutique Assistant to support the client‑experience strategy and deliver a memorable luxury experience. The role focuses on hospitality excellence in a boutique setting and involves assisting sales teams, managing appointments, and enhancing the client journey.

Responsibilities include coordinating client services, product presentation, gift wrapping, and coordinating with the Operations team on stock and back‑of‑house tasks.

Qualifications

• Experience in luxury retail, service or hospitality is a plus.
• Excellent computer skills including MS Office; SAP knowledge preferred.

Responsibilities

• Build extraordinary client experiences through hospitality excellence.
• Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end.
• Assist the boutique team front‑of‑house and back‑of‑house with activities to ensure seamless client experiences: appointment prep, client entertainment, product presentation, and sales finalization.
• Support sales associates in setting the stage with impactful discovery and pre‑appointment browsing.
• Manage the boutique appointment‑booking tool (RDV) and queue; assist with daily traffic flow.
• Maintain visual standards of wrap rooms and organize Client Services areas.
• Provide high‑level client service including directions, reservations, floral orders, and event materials.
• Handle phone duties and appointment setting for inquiries.

Skills

Customer service

Hospitality

MS Office

SAP knowledge

Tools

SAP

Job description

Cartier North America in Dallas is seeking a Boutique Assistant to support the client‑experience strategy and deliver a memorable luxury experience. The role focuses on hospitality excellence in a boutique setting and involves assisting sales teams, managing appointments, and enhancing the client journey.

Responsibilities include coordinating client services, product presentation, gift wrapping, and coordinating with the Operations team on stock and back‑of‑house tasks.