Luxury Bellperson: Guest Service & Luggage Concierge

IHG; Atlanta (GA); On-site; USD 11,000 - 16,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

InterContinental Hotels & Resorts in Atlanta is seeking a Bellperson to warmly greet guests, assist with luggage, and provide expert directions and local information. You will deliver anticipatory service, maintain hotel knowledge, and coordinate transportation while representing luxury standards.

The role emphasizes teamwork, clarity in guest communications, and a professional, welcoming demeanor. Flexible to shifts, nights, weekends, and holidays with a benefits package and gratuity

Qualifications

• High School diploma or equivalent.
• Must speak fluent English.

Responsibilities

• Explain and promote hotel facilities, outlets, and services to guests.
• Promote teamwork and quality service through daily communications with other departments.
• Respond to guest complaints and inform supervisor of major problems.
• Transport luggage to and from guest rooms and assist with guest requests.
• Inspect entrances and surrounding areas for litter and debris.
• Perform other duties including handling dry cleaning, laundry, or guest mail.

Skills

Fluent English

Guest service

Communication

Education

High School diploma or equivalent

Job description

InterContinental Hotels & Resorts in Atlanta is seeking a Bellperson to warmly greet guests, assist with luggage, and provide expert directions and local information. You will deliver anticipatory service, maintain hotel knowledge, and coordinate transportation while representing luxury standards.

The role emphasizes teamwork, clarity in guest communications, and a professional, welcoming demeanor. Flexible to shifts, nights, weekends, and holidays with a benefits package and gratuity