Guest Experience Bell Attendant

Loews Hotels, LLC.; Atlanta (GA); Presencial; USD 29 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

401(k) match

Paid time off

Tuition reimbursement

Pet insurance

Team member hotel rates

Uniforms with free dry cleaning

Parking discount

Resumo da oferta

Loews Atlanta Hotel, in Midtown Atlanta, seeks a warm Bell Person to greet guests and ensure a seamless arrival and departure experience. You will be the trusted guide, delivering exceptional service with professionalism and enthusiasm.

Responsibilities include welcoming guests, handling luggage, providing information on room types and local attractions, and coordinating with hotel departments to maintain a high standard of guest satisfaction.

Qualificações

• High school diploma or equivalent work experience preferred.
• Previous experience in a hospitality or customer service role preferred.
• Strong verbal communication skills.
• Ability to lift items more than 75lbs.
• Experience in a hotel or resort environment preferred.

Responsabilidades

• Welcome and assist arriving and departing guests with professionalism and courtesy.
• Safely handle and transport luggage, baggage, and packages.
• Securely store luggage while awaiting transfer.
• Provide detailed information about room types, amenities, and hotel facilities; address guest inquiries.
• Communicate hotel emergency procedures as needed.
• Offer information about the hotel and local attractions, including travel directions; promote hotel facilities, food and beverage outlets, and recreational programs.
• Transport guests safely to and from property areas.
• Build positive relationships with all hotel departments, including Front Desk, Valet Parking, Concierge, and Housekeeping.
• Remain vigilant at your post when not assisting guests, ensuring guest safety and notifying Security if necessary.
• Ensure cleanliness and proper condition of all equipment and work areas, coordinating with Housekeeping for major cleaning tasks.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Conhecimentos

Strong verbal communication

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Loews Atlanta Hotel, in Midtown Atlanta, seeks a warm Bell Person to greet guests and ensure a seamless arrival and departure experience. You will be the trusted guide, delivering exceptional service with professionalism and enthusiasm.

Responsibilities include welcoming guests, handling luggage, providing information on room types and local attractions, and coordinating with hotel departments to maintain a high standard of guest satisfaction.