Luxury Bellperson & Guest Experience Ambassador

Royal Park Hotel; Rochester (MI); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Teledoc

Job summary

Royal Park Hotel in Rochester, MI seeks a energetic Bellperson to welcome guests, assist with luggage, and provide information on hotel amenities and local attractions. You will escort guests to rooms, deliver items, and coordinate transportation while maintaining a polished lobby area and high standards of service.

Preferred candidates have 1 year of guest services/bell experience, fluent English, and knowledge of the local area.

Qualifications

• One year prior Guest Services/Bell experience preferred.
• Read, write and speak English fluently.
• Familiarity with local area and attractions.

Responsibilities

• Greet guests with a warm and friendly demeanor upon arrival.
• Assist guests with their luggage, ensuring prompt and efficient service.
• Provide information about hotel amenities, services, and local attractions.
• Escort guests to their rooms, explaining the features and facilities.
• Deliver messages, packages, and other items to guest rooms.
• Coordinate transportation arrangements for guests as requested.
• Maintain a neat and organized lobby area.
• Anticipate and fulfill guests' needs to ensure a memorable stay.

Skills

Customer service

Communication

Hospitality

English fluent

Job description

Royal Park Hotel in Rochester, MI seeks a energetic Bellperson to welcome guests, assist with luggage, and provide information on hotel amenities and local attractions. You will escort guests to rooms, deliver items, and coordinate transportation while maintaining a polished lobby area and high standards of service.

Preferred candidates have 1 year of guest services/bell experience, fluent English, and knowledge of the local area.