Boutique Front Desk Agent - Luxury Guest Experience

Royal Park Hotel; Rochester (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hotel Discounts

Job summary

Royal Park Hotel in Rochester, Michigan is seeking a Front Desk Agent to welcome guests and ensure a memorable stay with professional, friendly service. You will handle check-ins and check-outs, assist guests with local recommendations, and coordinate with other departments to deliver seamless guest experiences.

Join a refined, upscale work environment that prioritizes guest satisfaction, teamwork, and attention to detail in every interaction.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Outstanding organizational and multitasking skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional guest service, creating a positive first impression for guests.
• Efficiently handle guest check‑ins and check‑outs, ensuring accuracy and efficiency.
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy.
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction.

Skills

Customer service

Communication

Cash handling

Problem solving

Hotel PMS

Organization

Flexible schedule

Education

High School diploma

Job description

Royal Park Hotel in Rochester, Michigan is seeking a Front Desk Agent to welcome guests and ensure a memorable stay with professional, friendly service. You will handle check-ins and check-outs, assist guests with local recommendations, and coordinate with other departments to deliver seamless guest experiences.

Join a refined, upscale work environment that prioritizes guest satisfaction, teamwork, and attention to detail in every interaction.