Luxury Hotel Reservations Specialist | Guest Experience

Davidson Hospitality Group; Rochester (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Teledoc Access

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

Royal Park Hotel in Rochester, Michigan, is seeking a Reservations Agent to deliver exceptional guest service and help guests book their stays. The role requires enthusiasm, strong communication, and organizational skills in a fast-paced environment. Weekend and holiday availability is appreciated.

Join our luxury boutique team and contribute to refined guest experiences, from initial inquiry through confirmation, with a focus on accuracy and personalized service.

Qualifications

• High school diploma or equivalent.
• Previous experience in hospitality or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Basic computer skills and experience with reservation software.
• Ability to work flexible hours, including weekends and holidays.
• Positive attitude and willingness to learn and grow in the role.

Responsibilities

• Provide exceptional guest service as a Reservations Agent and assist guests in booking their stay.
• Maintain accurate reservations and guest information.
• Communicate effectively with guests and other hotel departments to ensure seamless service.
• Multitask efficiently in a fast-paced environment while upholding quality standards.

Skills

Communication skills

Interpersonal skills

Multitasking

Organizational skills

Customer service

Hospitality mindset

Education

High school diploma or equivalent

Tools

Reservation software

Job description

Royal Park Hotel in Rochester, Michigan, is seeking a Reservations Agent to deliver exceptional guest service and help guests book their stays. The role requires enthusiasm, strong communication, and organizational skills in a fast-paced environment. Weekend and holiday availability is appreciated.

Join our luxury boutique team and contribute to refined guest experiences, from initial inquiry through confirmation, with a focus on accuracy and personalized service.