Luxury Bedding Concierge & In-Home Design Advisor

Boll & Branch; Vestavia Hills (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Boll & Branch in Birmingham, AL is seeking a Retail Client Advisor (Full-Time) to guide customers through the journey with consultative selling, personalized recommendations, and warm hospitality across in-store, virtual, and in-home experiences.

You will build lasting relationships, exceed sales goals, and support daily operations while maintaining premium visuals and guest-ready standards. The role includes in-home services and community events that showcase our luxury sleep solutions.

Qualifications

• 1+ year of retail sales experience in luxury or customer-focused settings.
• Passion for hospitality and building customer relationships.
• Experience with consultative selling and clienteling.
• Strong verbal and written communication skills.

Responsibilities

• Welcome every customer with warmth and genuine hospitality.
• Provide thoughtful, personalized recommendations based on listening to needs.
• Deliver elevated experiences through in-store, virtual, and in-home design consultations.
• Build lasting customer relationships through proactive clienteling and follow-up.
• Become an expert in Boll & Branch products and sleep solutions to educate customers.
• Assist customers in designing spaces based on sleeping habits, style, and lifestyle needs.
• Achieve and exceed individual sales goals and contribute to store performance.
• Support a collaborative selling culture with teammates to deliver exceptional experiences.
• Identify opportunities to expand sales through product education and cross-selling.
• Participate in community-driven initiatives and store events to strengthen local presence.
• Maintain visuals and operational standards; keep store guest-ready and organized.
• Handle cash, register reconciliation, and daily routines; align with brand standards.
• Execute visual merchandising direction and protect store assets.
• Perform housekeeping tasks to maintain a premium environment.
• Participate in in-home appointments and installations to ensure seamless experiences.
• Provide product recommendations that complement customers' spaces and needs.

Skills

Retail sales

Hospitality

Consultative selling

Clienteling

Communication skills

Bilingual EN/ES (nice to have)

Tools

POS systems

Google Workspace

Retail technology

Job description

Boll & Branch in Birmingham, AL is seeking a Retail Client Advisor (Full-Time) to guide customers through the journey with consultative selling, personalized recommendations, and warm hospitality across in-store, virtual, and in-home experiences.

You will build lasting relationships, exceed sales goals, and support daily operations while maintaining premium visuals and guest-ready standards. The role includes in-home services and community events that showcase our luxury sleep solutions.