Luxury Beauty Client Development Manager

Macy's; Elmhurst (NY); On-site; USD 95,000 - 125,000; Full time

Job summary

Macy's is seeking a Cosmetics Client Development Manager to lead the luxury cosmetics team, coach Beauty Advisors, and elevate client experiences. You will nurture client relationships, leverage product knowledge, and mentor staff toward goals, while driving hospitality and authentic connections across the department.

This role emphasizes entrepreneurial energy, data-driven decisions, and cross-functional collaboration to sustain growth and deliver premium service to customers.

Qualifications

• Experience leading beauty teams and delivering guest-centric service.
• Deep knowledge of luxury cosmetics and clienteling best practices.
• Ability to analyze reports and translate data into action plans.
• Strong communication and interpersonal skills to coach staff.

Responsibilities

• Lead Beauty Advisors with coaching to deliver exceptional customer service.
• Build trust-based client relationships to drive sustainable growth.
• Coach on clienteling tools and personalized follow-ups using data insights.
• Lead by example in service, creating authentic, lasting connections.
• Utilize selling techniques that prioritize client needs and experiences.
• Monitor sales metrics daily to seasonally adjust plans.
• Plan and execute events to meet department goals.
• Oversee stock presentation, organization, and replenishment.
• Collaborate with brand reps and vendors to enhance customer experience.
• Manage vendor events and promotions, ensuring customer focus.
• Ensure hygiene and cleanliness standards are maintained.

Skills

Leadership

Client relationships

Analytics

Communication

Interpersonal skills

Creativity

Detail orientation

Collaboration

Entrepreneurial spirit

Coaching

Job description

Macy's is seeking a Cosmetics Client Development Manager to lead the luxury cosmetics team, coach Beauty Advisors, and elevate client experiences. You will nurture client relationships, leverage product knowledge, and mentor staff toward goals, while driving hospitality and authentic connections across the department.

This role emphasizes entrepreneurial energy, data-driven decisions, and cross-functional collaboration to sustain growth and deliver premium service to customers.