Luxury Beauty Client Development Lead

Macy's, Inc.; Honolulu (HI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program withMental

Job summary

Macy’s, Inc. is seeking a Cosmetics Client Development Manager to lead a luxury cosmetics brand, coach Beauty Advisors, and deliver exceptional, customer-centric service.

You will cultivate trusted client relationships, leverage product knowledge, and mentor team members toward their goals in a warm, inclusive environment. You will guide clienteling efforts, track performance, and collaborate with brand partners to elevate the customer experience and drive sustainable growth across the

Qualifications

• Relevant leadership experience in retail, beauty, or high-end brand environments.
• Strong knowledge of beauty trends and clienteling concepts.
• Ability to analyze performance data and translate into actions.

Responsibilities

• Lead and coach the Beauty Advisors to deliver exceptional, customer-centric service.
• Build strong client relationships and drive sustainable brand growth.
• Coach on clienteling tools and use data to personalize follow-ups.
• Ensure premium customer experiences and polished store presentations.
• Collaborate with brand reps and vendors to enhance customer impact.
• Plan and execute events to meet department goals.
• Oversee stock presentation, organization, and replenishment.
• Maintain hygiene standards and foster inclusive, respectful teams.

Skills

Leadership

Subject matter expertise

Analytical skills

Communication

Interpersonal skills

Creativity & strategic thinking

Detail orientation

Collaboration

Entrepreneurial spirit

Coaching & development

Business & service orientation

Problem solving

Adaptability

Job description

Macy’s, Inc. is seeking a Cosmetics Client Development Manager to lead a luxury cosmetics brand, coach Beauty Advisors, and deliver exceptional, customer-centric service.

You will cultivate trusted client relationships, leverage product knowledge, and mentor team members toward their goals in a warm, inclusive environment. You will guide clienteling efforts, track performance, and collaborate with brand partners to elevate the customer experience and drive sustainable growth across the