Luxury Beauty Brand Expert Elevate Consultations & Events

Macy's; Atlanta (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

Macy's is seeking a Beauty Brand Expert to lead brand education, drive sales, and elevate the customer experience. You will educate customers, tailor routines, demonstrate trends, and foster loyalty while partnering with leadership and vendors to execute brand strategies and events.

You will coach teammates, enhance the counter space, and participate in trainings to stay ahead of beauty trends and launches, delivering outstanding service every day.

Qualifications

• 3-5 years of relevant retail, beauty, or leadership experience preferred.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer-first manner.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast-paced environment with strong attention to detail.

Skills

Customer service

Clienteling

Relationship building

Sales achievement

Merchandising

Product knowledge

Team leadership

Job description

Macy's is seeking a Beauty Brand Expert to lead brand education, drive sales, and elevate the customer experience. You will educate customers, tailor routines, demonstrate trends, and foster loyalty while partnering with leadership and vendors to execute brand strategies and events.

You will coach teammates, enhance the counter space, and participate in trainings to stay ahead of beauty trends and launches, delivering outstanding service every day.