Luxury Automotive Service Advisor — Premium Benefits & Growth

Lever, Inc.; Laguna Niguel (CA); Hybrid; USD 80,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation with bonuses

Medical, dental, and vision insurance

401(k) plan with company match

Paid time off and holidays

Career growth and advancement across M

Job summary

Mercedes-Benz of Laguna Niguel, part of the Murgado Automotive Group, is seeking an experienced Automotive Service Advisor to guide customers through the dealership service process and provide accurate estimates and updates from check-in to completion.

The role combines automotive knowledge with sales acumen and premium customer care, at a luxury-brand dealership. On-site position with opportunities for growth within the Murgado Automotive Group.

Qualifications

• 2+ years of Automotive Service Advisor experience required.
• Knowledge of automotive repair and maintenance services.
• Strong customer service, communication, sales, and relationship-building skills.
• Explain technical information and service recommendations clearly.
• Organized, detail-oriented, and able to follow through in a fast-paced shop.
• Valid driver's license and clean driving record.
• Luxury dealership experience and familiarity with CDK or Reynolds & Reynolds preferred.

Responsibilities

• Welcome customers, identify service needs, and document concerns accurately.
• Explain maintenance and repairs in customer-friendly language.
• Prepare estimates and timelines, obtain approvals, and provide updates.
• Coordinate with technicians and service team to progress repairs.
• Maintain service records and build lasting customer relationships.

Skills

Customer service

Communication

Sales

Automotive knowledge

Luxury dealership experience

CDK system

Reynolds & Reynolds

Tools

CDK

Reynolds & Reynolds

Job description

Mercedes-Benz of Laguna Niguel, part of the Murgado Automotive Group, is seeking an experienced Automotive Service Advisor to guide customers through the dealership service process and provide accurate estimates and updates from check-in to completion.

The role combines automotive knowledge with sales acumen and premium customer care, at a luxury-brand dealership. On-site position with opportunities for growth within the Murgado Automotive Group.