Luxury Service Advisor – Brand‑New Facility & Growth

indiGO Auto Group; Palm Springs (CA); On-site; USD 65,000 - 250,000; Full time

Benefits offered by this job

Cohesive team environment

Brand new facilities and equipment

Advancement opportunities

Paid vacation, sick days and holidays

Job summary

indiGO Auto Group's Mercedes-Benz dealership is seeking a full-time Service Advisor to join our state-of-the-art facility. This is a great opportunity to work in a fast-paced environment.

This role offers strong growth potential with a cohesive team, state-of-the-art facilities, and opportunities for advancement. Pay range is $65,000–$250,000 with an hourly-plus-commission structure and benefits. Palm Springs area, CA.

Qualifications

• Minimum of 5 years’ experience in a service advisor role strongly preferred.
• Proven track record of CSI and sales history, preferably with a luxury dealership.
• Excellent verbal and math skills. These skills may be tested and evaluated.
• Ability to communicate both verbally and with written documentation
• Self-motivated and diligent
• Extremely organized with dedicated attention to detail
• Clear focus on delivering work of the highest quality
• Willing to submit to a drug test and criminal background check
• Ability to be insured to operate a motor vehicle.

Responsibilities

• Greet customers and carefully record the customer’s concerns to generate an accurate work order.
• Track the status of open repair orders during the day keeping both the customers and dispatcher updated with approvals and delays.
• Obtain the training necessary to know what is covered under warranty for each franchise.
• Perform regular and scheduled contacts with previous customers and make appointments for maintenance items.
• Make sure all customers have been notified when ordered parts arrive and schedule an appointment to have the work done.
• Help the cashier close tickets and notify customers that their vehicles are ready for pickup.
• Explain repair order charges to customers and promptly notify the service manager of any customer service problems.
• Strive to meet management’s metrics for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores.

Skills

Service advisor experience

Verbal communication

Math skills

Job description

indiGO Auto Group's Mercedes-Benz dealership is seeking a full-time Service Advisor to join our state-of-the-art facility. This is a great opportunity to work in a fast-paced environment.

This role offers strong growth potential with a cohesive team, state-of-the-art facilities, and opportunities for advancement. Pay range is $65,000–$250,000 with an hourly-plus-commission structure and benefits. Palm Springs area, CA.