Luxury Automotive Service Advisor - Build Trust & Ownership

Krause Auto Group; Myrtle Beach (SC); In loco; USD 60.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid vacation

PTO days

Training

Health, dental, and vision insurance

401(k) with company match

Descrizione del lavoro

Mercedes-Benz of Myrtle Beach is seeking a professional Service Advisor who understands that world-class customer service is just as important as technical knowledge. We’re looking for someone who thrives in a fast-paced environment, communicates with confidence and empathy, and genuinely enjoys helping people.

If you believe every customer deserves to feel heard, respected, and valued—even during difficult situations, we want to meet you.

Competenze

• Previous automotive Service Advisor experience preferred.
• Luxury brand experience is a plus but not required for the right candidate.
• Strong communication and relationship-building skills.
• Excellent time management and organizational abilities.
• Valid driver's license and clean driving record.
• Computer proficiency.

Mansioni

• Guide customers through the service experience from arrival to delivery.
• Clearly explain maintenance recommendations and repair needs.
• Build trust through honest communication and transparency.
• Coordinate with technicians to ensure repairs are completed efficiently.
• Keep customers informed throughout the repair process.
• Handle concerns professionally while turning problems into positive experiences.
• Consistently deliver an ownership experience worthy of the Mercedes-Benz brand.

Conoscenze

Communication

Relationship-building

Time management

Organizational skills

Customer focus

Empathy

Team player

Problem solving

Strumenti

Computer proficiency

Descrizione del lavoro

Mercedes-Benz of Myrtle Beach is seeking a professional Service Advisor who understands that world-class customer service is just as important as technical knowledge. We’re looking for someone who thrives in a fast-paced environment, communicates with confidence and empathy, and genuinely enjoys helping people.

If you believe every customer deserves to feel heard, respected, and valued—even during difficult situations, we want to meet you.