Luxury Auto Service Advisor | Elite Customer Experience

Mercedes-Benz of Rochester; Rochester (MI); Hybrid; USD 52.000 - 65.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Brand training

Organized facility

Zusammenfassung

Hireology is seeking a Mercedes-Benz Service Advisor who loves luxury vehicles and delivering a five-star customer experience. You will greet guests, document concerns, perform walk-around inspections, and consult with technicians to craft precise repair estimates.

In this role you translate complex diagnostics into clear recommendations, manage repair workflows, verify warranty coverage, and promote manufacturer parts and maintenance to maximize CSI scores.

Qualifikationen

• 2+ years of automotive service advisor experience (luxury or Mercedes-Benz brand preferred).
• Familiarity with dealership management systems (DMS) and warranty procedures.
• Excellent communication and professional demeanor required.

Aufgaben

• Greet guests and accurately document vehicle concerns.
• Perform walk-around inspections and consult with technicians.
• Develop precise repair estimates and translate diagnostics into clear client recommendations.
• Proactively manage repair workflows and verify warranty coverage.

Kenntnisse

Exceptional communication

Organizational talent

Professional demeanor

Jobbeschreibung

Hireology is seeking a Mercedes-Benz Service Advisor who loves luxury vehicles and delivering a five-star customer experience. You will greet guests, document concerns, perform walk-around inspections, and consult with technicians to craft precise repair estimates.

In this role you translate complex diagnostics into clear recommendations, manage repair workflows, verify warranty coverage, and promote manufacturer parts and maintenance to maximize CSI scores.