Luxury Auto Service Advisor — Build Trust & Drive Retention

Group1 Automotive, Inc.; Shreveport (LA); On-site; USD 55,800 - 133,920; Full time

Benefits offered by this job

Competitive compensation plan

Medical, dental, and vision insurance

Paid time off and holidays

Employee vehicle purchase program

Ongoing training and career development

Opportunities for advancement

Job summary

Group1 Automotive, Inc. is seeking an Experienced Service Advisor at Mercedes-Benz of Shreveport. The ideal candidate will be customer-focused, organized, and skilled in delivering exceptional customer service. Responsibilities include managing customer interactions, scheduling appointments, and upselling services.

Qualified individuals will have a proven track record in the dealership environment, strong communication skills, and the ability to multitask. Join a supportive team with opportunities for advancement in this performance-based position.

Qualifications

• 2+ years of automotive Service Advisor experience in a dealership environment.
• Proven ability to sell maintenance and repair recommendations.
• Proficiency with dealership management systems and service software.

Responsibilities

• Greet service customers promptly and professionally.
• Schedule appointments and manage service workflow efficiently.
• Communicate repair recommendations and associated costs to customers.
• Upsell recommended services based on vehicle condition.

Skills

Customer service

Relationship-building

Sales ability

Multitasking

Communication skills

Job description

Group1 Automotive, Inc. is seeking an Experienced Service Advisor at Mercedes-Benz of Shreveport. The ideal candidate will be customer-focused, organized, and skilled in delivering exceptional customer service. Responsibilities include managing customer interactions, scheduling appointments, and upselling services.

Qualified individuals will have a proven track record in the dealership environment, strong communication skills, and the ability to multitask. Join a supportive team with opportunities for advancement in this performance-based position.