Luxury Auto Service Manager — Premium Brand Leader

Sunset Imports Inc; EE. UU.; Presencial; USD 165.000 - 185.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay plan

Medical, Dental, Vision insurance

Company-paid life insurance

Paid Time Off after 90 days

Paid holidays

401(k) with company contribution

Audi brand immersion experiences

Employee discounts on vehicles and服务

Descripción de la vacante

Sunset Imports Inc. is seeking an experienced Service Manager to lead Audi Beaverton's service team.

You will drive the overall service experience, coach Advisors and Technicians, and ensure efficient checkout-to-delivery workflows while upholding Audi standards and brand integrity. You will manage staffing, scheduling, parts coordination, and KPI performance to sustain top-tier customer satisfaction across Beaverton, Hillsboro, and surrounding areas.

Formación

• 5+ years in dealership service leadership with measurable results, luxury or premium import preferred
• Proven team builder with clear standards and consistent follow-through
• Expert in DMS (CDK), scheduling, dispatch, and service analytics, with strong Excel skills
• Customer-centric communicator who handles escalations with poise and finality
• Organized, decisive, and calm under pressure
• Valid driver license with acceptable record

Responsabilidades

• Lead and develop Advisors, Technicians, and support staff with clear goals, daily coaching, and visible accountability
• Own the service workflow from check-in to delivery using smart dispatch, accurate promises, and clean communication
• Drive shop productivity, efficiency, and quality while protecting the customer experience and the brand
• Partner closely with Parts to improve first-time fill, reduce special-order aging, and protect cycle time
• Manage schedule load, capacity planning, and loaner coordination to reduce bottlenecks and protect CSI
• Audit for quality and safety and ensure strict compliance with Audi standards, warranty policies, and documentation
• Monitor KPIs daily, remove obstacles quickly, and communicate progress to the team and leadership
• Hire, onboard, and develop talent with structured training, career paths, and performance reviews
• Own financial performance, including gross, ELR, expense control, and warranty recovery
• Collaborate with Parts and Accounting for seamless operations and a consistent client journey

Conocimientos

Dealership service leadership

Team builder

CDK DMS expertise

Excel skills

Customer-centric communication

Herramientas

CDK DMS

Scheduling software

Descripción del empleo

Sunset Imports Inc. is seeking an experienced Service Manager to lead Audi Beaverton's service team.

You will drive the overall service experience, coach Advisors and Technicians, and ensure efficient checkout-to-delivery workflows while upholding Audi standards and brand integrity. You will manage staffing, scheduling, parts coordination, and KPI performance to sustain top-tier customer satisfaction across Beaverton, Hillsboro, and surrounding areas.