Audi Service Manager

Sunset Imports Inc; United States; On-site; USD 165,000 - 185,000; Full time

Benefits offered by this job

Competitive pay plan

Medical, Dental, Vision insurance

Company-paid life insurance

Paid Time Off after 90 days

Paid holidays

401(k) with company contribution

Audi brand immersion experiences

Employee discounts on vehicles and服务

Job summary

Sunset Imports Inc. is seeking an experienced Service Manager to lead Audi Beaverton's service team.

You will drive the overall service experience, coach Advisors and Technicians, and ensure efficient checkout-to-delivery workflows while upholding Audi standards and brand integrity. You will manage staffing, scheduling, parts coordination, and KPI performance to sustain top-tier customer satisfaction across Beaverton, Hillsboro, and surrounding areas.

Qualifications

• 5+ years in dealership service leadership with measurable results, luxury or premium import preferred
• Proven team builder with clear standards and consistent follow-through
• Expert in DMS (CDK), scheduling, dispatch, and service analytics, with strong Excel skills
• Customer-centric communicator who handles escalations with poise and finality
• Organized, decisive, and calm under pressure
• Valid driver license with acceptable record

Responsibilities

• Lead and develop Advisors, Technicians, and support staff with clear goals, daily coaching, and visible accountability
• Own the service workflow from check-in to delivery using smart dispatch, accurate promises, and clean communication
• Drive shop productivity, efficiency, and quality while protecting the customer experience and the brand
• Partner closely with Parts to improve first-time fill, reduce special-order aging, and protect cycle time
• Manage schedule load, capacity planning, and loaner coordination to reduce bottlenecks and protect CSI
• Audit for quality and safety and ensure strict compliance with Audi standards, warranty policies, and documentation
• Monitor KPIs daily, remove obstacles quickly, and communicate progress to the team and leadership
• Hire, onboard, and develop talent with structured training, career paths, and performance reviews
• Own financial performance, including gross, ELR, expense control, and warranty recovery
• Collaborate with Parts and Accounting for seamless operations and a consistent client journey

Skills

Dealership service leadership

Team builder

CDK DMS expertise

Excel skills

Customer-centric communication

Tools

CDK DMS

Scheduling software

Job description

Job Description

Join Audi Beaverton's team as a Service Manager!
Pay Range: $165,000 - $185,000

Serving Audi owners across the Portland Metro Areas, Beaverton & Hillsboro this location delivers a premium experience backed by the full resources, systems, and support of Oregon’s #1 Audi dealer.
As the on-site leader, you will carry out the Sunset Imports mission and vision day to day- ensuring exceptional service quality, operational precision, and an unwavering commitment to customer satisfaction.
If you are operationally sharp, people-first, and relentless about results and customer satisfaction, this is your role.

What We Offer:

• A unique opportunity to lead a standalone Audi Service facility within a respected, family-owned automotive group.
• A collaborative environment with full access to Sunset’s operational and leadership support.
• Competitive compensation and comprehensive benefits (see below).
• Career growth opportunities across Audi Beaverton, Porsche Beaverton, and the Sunset Imports network.
• The opportunity to elevate the service experience for Audi owners across East Portland, Vancouver, Camas, and the surrounding areas.

What You Will Do:

• Lead and develop Advisors, Technicians, and support staff with clear goals, daily coaching, and visible accountability
• Own the service workflow from check-in to delivery using smart dispatch, accurate promises, and clean communication
• Drive shop productivity, efficiency, and quality while protecting the customer experience and the brand
• Partner closely with Parts to improve first-time fill, reduce special-order aging, and protect cycle time
• Manage schedule load, capacity planning, and loaner coordination to reduce bottlenecks and protect CSI
• Audit for quality and safety and ensure strict compliance with Audi standards, warranty policies, and documentation
• Monitor KPIs daily, remove obstacles quickly, and communicate progress to the team and leadership
• Hire, onboard, and develop talent with structured training, career paths, and performance reviews
• Own financial performance, including gross, ELR, expense control, and warranty recovery
• Collaborate with Parts and Accounting for seamless operations and a consistent client journey

Key Metrics You Will Own:

• CSI/NPS and response rate
• Hours per RO and effective labor rate
• Technician efficiency and proficiency
• Same-day and next-day appointments fulfilled
• RO cycle time and on-time promise accuracy
• Comeback rate and quality audit results
• Warranty compliance and recovery
• Safety performance and audit readiness

Qualifications:

• 5+ years in dealership service leadership with measurable results, luxury or premium import preferred
• Proven team builder with clear standards and consistent follow-through
• Expert in DMS (we use CDK), scheduling, dispatch, and service analytics, with strong Excel skills
• Customer-centric communicator who handles escalations with poise and finality
• Organized, decisive, and calm under pressure
• Valid driver license with acceptable record

Benefits:

• Competitive results-based pay plan.
• Medical, Dental, and Vision insurance, with optional supplemental coverage for additional peace of mind.
• Company-paid life insurance.
• Paid Time Off (PTO) after 90 days of employment.
• Paid holidays.
• 401(k) with company contribution.
• Career growth opportunities across Porsche Beaverton, Audi Beaverton, and the Sunset Imports family.
• Manufacturer-supported training and Audi brand immersion experiences.
• Employee discounts on vehicle purchases and services.

All roles at Sunset Porsche Audi are on-site and in-person, reflecting our premium retail environment and our commitment to delivering an exceptional experience for both internal teams and external clients. This is where presence, precision, and service excellence matter. Non-exempt roles are typically planned for approximately 40 hours per week, and exempt roles for approximately 45 to 50 plus hours per week.

Audi Beaverton 13745 SW Tualatin Valley Hwy., Beaverton, OR 97005

Sunset Imports is an Equal Opportunity Employer and maintains a Drug-Free Workplace. Employment is contingent on successful completion of drug and background screening. We participate in E-Verify.