Luxury Auto Service Consultant - Client Experience Lead

Audi Downtown LA; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid time off

Career advancement

Ongoing training

Employee discounts

Job summary

Audi Downtown LA is seeking a Service Consultant to be the face of the service department, delivering premium customer service, assessing vehicle needs, and guiding clients through maintenance and repair options.

You will work with technicians, prepare accurate estimates, and foster lasting relationships with luxury-car owners while staying current with automotive technology and brand standards.

Qualifications

• Minimum of 2 years in automotive service advising in luxury/highline settings.
• Strong consultative selling skills and customer focus.
• Exceptional interpersonal skills with high-end clientele.
• Technical knowledge of automotive repairs and estimating software.
• Ability to multitask and thrive in a fast-paced environment.

Responsibilities

• Greet and engage with customers, providing a personalized and professional service experience.
• Listen carefully to customer concerns, assess service needs, and recommend maintenance or repair solutions.
• Prepare detailed service estimates and explain repair processes, timelines, and costs.
• Coordinate with technicians to ensure timely and high-quality service delivery.
• Verify final invoices align with services performed and provide maintenance recommendations.
• Maintain ongoing communication with customers, providing updates on service progress.
• Build and nurture long-term client relationships to foster loyalty and repeat business.
• Stay informed about the latest automotive technologies, product offerings, and optional packages for luxury vehicles.

Skills

Consultative selling

Excellent communication

Customer-focused mindset

Interpersonal skills

Multitasking

Prioritization

Tools

Estimating software

Service databases

Basic computer skills

Job description

Audi Downtown LA is seeking a Service Consultant to be the face of the service department, delivering premium customer service, assessing vehicle needs, and guiding clients through maintenance and repair options.

You will work with technicians, prepare accurate estimates, and foster lasting relationships with luxury-car owners while staying current with automotive technology and brand standards.