Service Consultant - Luxury / Highline Dealer

Westcovinaaudica; West Covina (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid time off and holidays

Career advancement within dealership

Ongoing paid training

Employee discounts on services

Job summary

Westcovinaaudica is seeking a Service Consultant for a luxury/highline car dealership in West Covina, CA. You will be the face of the service department, delivering top-tier customer service and coordinating with technicians.

The role requires at least 2 years of automotive service advising, with strong consultative selling, exceptional communication, and a client-focused mindset to build lasting relationships with high-end clientele.

Qualifications

• Minimum 2 years in automotive service advising, luxury/highline preferred.
• Strong consultative selling, communication, and client-focused approach.
• Technical knowledge of repairs and familiarity with estimating software.

Responsibilities

• Greet and engage customers with a personalized and professional service experience.
• Listen to concerns, assess service needs, and recommend maintenance or repairs.
• Prepare detailed service estimates and explain processes, timelines, and costs.
• Coordinate with technicians to ensure timely, high-quality service.
• Verify invoices align with services performed and provide maintenance recommendations.
• Maintain ongoing communication with customers about progress and concerns.
• Build long-term client relationships to foster loyalty.
• Stay informed about automotive technologies and luxury packages.

Skills

Automotive service advising

Consultative selling

Excellent communication

Customer-focused

Interpersonal skills

Multi-tasking

Estimating software knowledge

Tools

Estimating software

Job description

Service Consultant - Luxury/Highline Car Dealership

Job Overview

We are seeking a dynamic and professional Service Consultant to join our growing team. As a Service Consultant, you will be the face of our service department, providing top-tier customer service, building lasting client relationships, and ensuring seamless communication between customers and our expert technicians. If you have a passion for luxury automobiles and a commitment to excellence, we want to hear from you!

Responsibilities

• Greet and engage with customers, providing a personalized and professional service experience.

• Listen carefully to customer concerns, assess vehicle service needs, and recommend appropriate maintenance or repair solutions.

• Prepare detailed service estimates and explain repair processes, timelines, and costs to customers.

• Coordinate with technicians to ensure timely and high-quality service delivery.

• Verify final invoices align with services performed and provide maintenance recommendations based on vehicle age, mileage, and service history.

• Maintain ongoing communication with customers, providing updates on service progress and addressing any concerns.

• Build and nurture long-term client relationships to foster loyalty and repeat business.

• Stay informed about the latest automotive technologies, product offerings, and optional packages for luxury/highline vehicles.

Qualifications

• Experience: Minimum of 2 years in automotive service advising, preferably in a luxury or highline dealership setting.

• Skills: Strong consultative selling skills, excellent communication, and a customer-focused mindset.

• Exceptional interpersonal skills with the ability to build trust and rapport with high-end clientele.

• Technical knowledge of automotive repairs and familiarity with estimating software.

• Ability to multitask, prioritize, and thrive in a fast-paced environment.

• Proficiency in service database systems and basic computer skills.

• Valid driver’s license and a clean driving record.

• Professional appearance and demeanor, reflecting the luxury brand image.

Benefits

• Comprehensive health, dental, and vision insurance.

• 401(k) with company matching.

• Paid time off and holidays.

• Opportunities for career advancement within our dealership network.

• Ongoing paid training to stay current with automotive technology and brand standards.

• Employee discounts on vehicle purchases and services.