Luxury Auto Service Advisor — Growth & Premium Benefits

Audi of America, Inc; New Rochelle (NY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Job summary

Audi New Rochelle is seeking a dynamic Automotive Service Advisor to join our team and deliver exceptional customer service for luxury vehicles.

You will serve as the primary liaison between clients and the service department, greet customers professionally, document concerns, and provide transparent estimates and timelines. This role emphasizes trust, clear communication, and a premium check-in to delivery experience.

Qualifications

• Experience as a service advisor or similar role in an automotive dealership (Audi/VW experience a plus).
• Excellent interpersonal and communication skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as the primary liaison between our clients and the service department.
• Greet customers with professionalism and enthusiasm.
• Accurately document customer concerns and vehicle symptoms.
• Provide clear, honest estimates and timelines for services and repairs.
• Communicate technician findings in a way that builds trust and transparency.
• Ensure a premium customer experience from check-in to vehicle delivery.

Skills

Interpersonal skills

Communication skills

Team collaboration

Organizational skills

Tools

CDK software

Job description

Audi New Rochelle is seeking a dynamic Automotive Service Advisor to join our team and deliver exceptional customer service for luxury vehicles.

You will serve as the primary liaison between clients and the service department, greet customers professionally, document concerns, and provide transparent estimates and timelines. This role emphasizes trust, clear communication, and a premium check-in to delivery experience.