Premium Vehicle Tech Experience Specialist

Audi Downtown LA; Los Angeles (CA); On-site; USD 42,000 - 68,000; Full time

Job summary

Audi Downtown LA is seeking a knowledgeable, customer-focused professional to support the delivery of premium automotive technology experiences. You will help customers understand, configure, and enjoy advanced in-vehicle features while ensuring a seamless, high-quality experience.

The ideal candidate communicates technical information clearly, thrives in a fast-paced environment, and takes pride in delivering exceptional service.

Qualifications

• Strong communication and interpersonal skills with a customer-first approach.
• Ability to explain technical concepts in a simple, approachable manner.
• Experience with automotive technology or consumer electronics is preferred.
• Comfort learning and adapting quickly in a fast-changing technical environment.
• Professional demeanor and commitment to delivering high-quality service.

Responsibilities

• Guide customers through setup and use of vehicle technology features.
• Provide clear, patient product demonstrations tailored to each customer.
• Support sales and service teams by answering questions about vehicle technology.
• Assist with new vehicle delivery experiences to ensure confidence in tech.
• Stay current on vehicle software updates and emerging automotive technologies.
• Maintain accurate records of customer interactions and support activities.
• Collaborate with internal teams to improve customer experience and technology adoption.

Skills

Excellent communication

Customer-focused

Technical knowledge

CRM experience

Explain tech simply

Education

High school diploma or equivalent

Tools

CRM software

Product demonstrations tools

Job description

Audi Downtown LA is seeking a knowledgeable, customer-focused professional to support the delivery of premium automotive technology experiences. You will help customers understand, configure, and enjoy advanced in-vehicle features while ensuring a seamless, high-quality experience.

The ideal candidate communicates technical information clearly, thrives in a fast-paced environment, and takes pride in delivering exceptional service.