Service Consultant - Audi West Covina

Oak Motorcars Group; West Covina (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) with company matching

Paid time off and holidays

Career advancement within dealership

Ongoing paid training

Employee discounts on vehicles and/or

Job summary

Audi West Covina seeks a Service Consultant to be the face of the service department, delivering top-tier customer service for luxury vehicles. You will assess needs, present maintenance options, and coordinate with technicians for high-quality work.

Responsibilities include estimating, keeping clients informed, and building lasting relationships while staying current with automotive tech and brand standards.

Qualifications

• Minimum of 2 years in automotive service advising at a luxury/highline dealership.
• Strong consultative selling, excellent communication, and customer focus.
• Exceptional interpersonal skills for high-end clients.
• Technical knowledge of automotive repairs and estimating software familiarity.
• Ability to multitask, prioritize, and thrive in a fast-paced environment.
• Proficiency with service database systems and basic computer skills.
• Valid driver's license and clean driving record.
• Professional appearance and demeanor reflecting a luxury brand.

Responsibilities

• Greet and engage customers with a personalized, professional service experience.
• Listen to concerns, assess service needs, and recommend maintenance or repairs.
• Prepare detailed service estimates and explain processes, timelines, and costs.
• Coordinate with technicians to ensure timely, high-quality service delivery.
• Verify invoices align with services performed and offer maintenance guidance.
• Maintain ongoing communication with customers about progress and updates.
• Build long-term client relationships to encourage loyalty and repeat business.
• Stay informed about automotive technologies, products, and luxury packages.

Skills

Consultative selling

Communication

Customer-focused

Interpersonal skills

Automotive service knowledge

Estimating software

Service databases

Multitasking

Time management

Driver's license

Professional appearance

Tools

Estimating software

Service database systems

Job description

Service Consultant - Audi West Covina

Job Overview

We are seeking a dynamic and professional Service Consultant to join our growing team. As a Service Consultant, you will be the face of our service department, providing top-tier customer service, building lasting client relationships, and ensuring seamless communication between customers and our expert technicians. If you have a passion for luxury automobiles and a commitment to excellence, we want to hear from you!

Responsibilities

• Greet and engage with customers, providing a personalized and professional service experience.

• Listen carefully to customer concerns, assess vehicle service needs, and recommend appropriate maintenance or repair solutions.

• Prepare detailed service estimates and explain repair processes, timelines, and costs to customers.

• Coordinate with technicians to ensure timely and high-quality service delivery.

• Verify final invoices align with services performed and provide maintenance recommendations based on vehicle age, mileage, and service history.

• Maintain ongoing communication with customers, providing updates on service progress and addressing any concerns.

• Build and nurture long-term client relationships to foster loyalty and repeat business.

• Stay informed about the latest automotive technologies, product offerings, and optional packages for luxury/highline vehicles.

Qualifications

• Experience: Minimum of 2 years in automotive service advising, preferably in a luxury or highline dealership setting.

• Skills: Strong consultative selling skills, excellent communication, and a customer-focused mindset.

• Exceptional interpersonal skills with the ability to build trust and rapport with high-end clientele.

• Technical knowledge of automotive repairs and familiarity with estimating software.

• Ability to multitask, prioritize, and thrive in a fast-paced environment.

• Proficiency in service database systems and basic computer skills.

• Valid driver's license and a clean driving record.

• Professional appearance and demeanor, reflecting the luxury brand image.

Benefits

• Comprehensive health, dental, and vision insurance.

• 401(k) with company matching.

• Paid time off and holidays.

• Opportunities for career advancement within our dealership network.

• Ongoing paid training to stay current with automotive technology and brand standards.

• Employee discounts on vehicle purchases and services.