Luxury Auto Sales Consultant – Customer Experience

Group 1 Automotive; United States; On-site; USD 55,000 - 90,000; Full time

Job summary

Audi Grapevine, part of Group 1 Automotive, is seeking a motivated Sales Consultant to deliver an exceptional luxury buying experience. You will greet customers, assess needs, demonstrate Audi features, and guide buyers from initial contact to delivery.

The role emphasizes world-class service, achieving personal sales goals, and collaborating with Finance & Insurance to ensure a seamless purchase. Prior automotive or luxury retail experience is ideal; bilingual helps.

Qualifications

• Experience in automotive sales or luxury retail is preferred.
• Strong communication and relationship-building skills are essential.
• Knowledge of automotive financing and leasing options is desirable.
• Bilingual abilities are a plus.

Responsibilities

• Greet and assist customers in a professional and welcoming manner.
• Build rapport with prospective and existing clients to establish long-term relationships.
• Conduct needs assessments to identify customer preferences, lifestyle requirements, and budget considerations.
• Demonstrate Audi vehicle features, technology, safety systems, and performance capabilities.
• Perform test drives and provide detailed product presentations.
• Maintain expert knowledge of Audi products, competitive vehicles, incentives, and financing options.
• Follow up with leads generated through walk-in traffic, phone inquiries, internet sources, and referrals.
• Utilize CRM tools to document customer interactions and manage follow-up activities.
• Collaborate with the Finance & Insurance team to ensure a seamless purchasing experience.
• Meet or exceed individual sales, customer satisfaction, and dealership performance goals.
• Participate in ongoing product training and manufacturer sales programs.
• Maintain a professional appearance and represent the Audi brand with integrity and excellence.

Skills

Customer-focused

Sales experience

Communication

Relationship-building

CRM proficiency

Tools

CRM software

Job description

Audi Grapevine, part of Group 1 Automotive, is seeking a motivated Sales Consultant to deliver an exceptional luxury buying experience. You will greet customers, assess needs, demonstrate Audi features, and guide buyers from initial contact to delivery.

The role emphasizes world-class service, achieving personal sales goals, and collaborating with Finance & Insurance to ensure a seamless purchase. Prior automotive or luxury retail experience is ideal; bilingual helps.