Automotive Service Scheduler (BDC) – Growth & Training

MBRVC; Town of Hempstead (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K Plan

Vacation and Sick Days

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Health and wellness

Flexible Work Schedule

Discounts on products and services

Job summary

Mercedes-Benz of Rockville Centre is seeking an energetic Customer Service BDC Representative to join our Service Department. This role involves handling inbound and outbound calls, scheduling vehicle assessments and repairs, and providing accurate information on services and pricing.

You will work closely with Service Advisors and Technicians, use our CRM to log interactions, and contribute to high customer satisfaction. We value training, growth, and a team-focused, respectful workplace.

Qualifications

• At least one prior role in customer service.
• Excellent verbal and written communication.
• Ability to multitask and remain organized in a fast-paced environment.
• Experience with scheduling or appointment coordination is a plus.

Responsibilities

• Handle inbound calls from customers seeking appointments for vehicle diagnostics and repairs.
• Make outbound calls to follow-up with customers and schedule appointments.
• Provide accurate information regarding service offerings, pricing and appointment availability.
• Maintain a customer-focused approach to ensure high satisfaction levels and repeat business.
• Collaborate with Service Advisors and Technicians to prioritize appointments based on urgency and availability.
• Utilize CRM software to log and book customer interactions and update customer vehicle appointments

Skills

Customer service experience

Strong communication skills

Team player

CRM software familiarity

Education

High school diploma or equivalent

Tools

CRM software

Job description

Mercedes-Benz of Rockville Centre is seeking an energetic Customer Service BDC Representative to join our Service Department. This role involves handling inbound and outbound calls, scheduling vehicle assessments and repairs, and providing accurate information on services and pricing.

You will work closely with Service Advisors and Technicians, use our CRM to log interactions, and contribute to high customer satisfaction. We value training, growth, and a team-focused, respectful workplace.