Luxury Auto Service Advisor — Premium Client Experience

Cardinale Automotive Group; Corona (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Vehicle lease program

Job summary

Hyundai of Corona is seeking an experienced Service Advisor to deliver a concierge-level service experience for luxury clientele in Corona, CA. The role focuses on documenting concerns, presenting transparent service recommendations, and coordinating with factory-trained technicians for timely repairs.

Applicants should have 3+ years as a Service Advisor, a proven CSI and sales track record, and excellent communication skills.

Qualifications

• 3+ years of experience as a Service Advisor
• Proven track record of high CSI scores and strong sales performance
• Exceptional communication, interpersonal, and client relationship skills
• Experience with dealership systems such as Reynolds and Reynolds or CDK
• Professional appearance and demeanor aligned with luxury brand standards
• Valid California driver’s license with clean driving record

Responsibilities

• Serve as the primary point of contact for luxury clientele, ensuring a seamless and personalized service experience
• Perform detailed vehicle walkarounds and accurately document customer concerns
• Prepare and present service recommendations with transparency and professionalism
• Coordinate with factory-trained technicians to ensure timely, high-quality repairs
• Proactively communicate service updates via phone, text, or digital platforms
• Manage high-value repair orders while meeting or exceeding sales and CSI targets
• Handle warranty and goodwill considerations in line with manufacturer standards

Skills

Customer service

Sales ability

Communication

Client relationship management

Professionalism

Tools

Reynolds & Reynolds

CDK

Job description

Hyundai of Corona is seeking an experienced Service Advisor to deliver a concierge-level service experience for luxury clientele in Corona, CA. The role focuses on documenting concerns, presenting transparent service recommendations, and coordinating with factory-trained technicians for timely repairs.

Applicants should have 3+ years as a Service Advisor, a proven CSI and sales track record, and excellent communication skills.