Luxury Auto Service Advisor | Elite Client Concierge

McGrath Kia of Highland Park; Highland Park (IL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

401(k) retirement plan

Paid vacation and holidays

Job summary

McGrath Kia of Highland Park is seeking a Premier Service Advisor to deliver white-glove automotive hospitality to a discerning clientele. You will guide clients through maintenance options, coordinate with technicians, and manage loaners and timetables to minimize disruption.

You thrive in a fast-paced, high-volume environment, build lasting relationships, and drive revenue while delivering peace of mind. A high school diploma and valid driver's license are required, with 2+ years in customer

Qualifications

• Minimum 2 years of customer service experience preferred.
• High-end automotive, luxury retail, or premium hospitality experience is a plus.

Responsibilities

• Greet guests at their vehicle and document concerns with iPad lane software.
• Present maintenance menus and educate guests on routine factory maintenance.
• Manage premium loaner fleet using TSD software to keep clients mobile.
• Coordinate between technicians and guests, providing accurate promise times.

Skills

Hospitality mindset

Customer service

High-energy

Communication

Education

High School diploma or equivalent

Tools

iPad lane software

TSD software

Job description

McGrath Kia of Highland Park is seeking a Premier Service Advisor to deliver white-glove automotive hospitality to a discerning clientele. You will guide clients through maintenance options, coordinate with technicians, and manage loaners and timetables to minimize disruption.

You thrive in a fast-paced, high-volume environment, build lasting relationships, and drive revenue while delivering peace of mind. A high school diploma and valid driver's license are required, with 2+ years in customer