Luxury Service Advisor – Elite Auto Care & VIP Experience

World Class Automotive Group; Spring (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Top-Tier Compensation

Comprehensive Benefits

Time Off & PTO

Career Growth

State-of-the-Art Facility

Job summary

Planet Lincoln Spring seeks a Luxury Service Advisor to lead a high-touch client experience at a premier, high-volume facility. You will guide discerning clients through maintenance with precision, sophistication, and transparency, acting as the main contact from arrival to departure.

You will manage luxury amenities, coordinate logistics, and liaise with factory-trained technicians to ensure accurate repairs and timely delivery while maintaining proactive communication across preferred channels.

Qualifications

• Minimum 2–3 years as a luxury automotive service advisor.
• Polished, articulate communication skills.
• Proficient with modern dealership systems (DMS) and CRM software; VinSolutions a plus.
• Must pass pre-employment testing including background check, drug test, credit report, and valid driver license.

Responsibilities

• Own the Client Experience: deliver a high-touch, seamless ownership journey from arrival to departure.
• Consult & Coordinate: listen to client needs and translate technical service requirements into clear guidance.
• Manage Luxury Amenities: coordinate pickup/delivery, mobile service, and loaner vehicle assignments.
• Drive Service Excellence: liaise between clients and factory-trained technicians for accurate repairs and timely delivery.
• Maintain Meticulous Communication: provide real-time updates via phone, text, or email.

Skills

Luxury experience

Excellent communication

CRM software

DMS proficiency

Process-driven

Professional presence

Pre-employment checks

Tools

VinSolutions

Job description

Planet Lincoln Spring seeks a Luxury Service Advisor to lead a high-touch client experience at a premier, high-volume facility. You will guide discerning clients through maintenance with precision, sophistication, and transparency, acting as the main contact from arrival to departure.

You will manage luxury amenities, coordinate logistics, and liaise with factory-trained technicians to ensure accurate repairs and timely delivery while maintaining proactive communication across preferred channels.