Automotive Service Advisor - Growth & Training Benefits

Napleton Automotive Group; Elmhurst (IL); Hybrid; USD 55,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Vacation

Paid Sick Time

Paid Training

Discounts on products, services, and?y

Growth Opportunities

Job summary

Ed Napleton Automotive Group seeks a Service Advisor at our Elmhurst Kia location. You will liaise with customers and technicians, presenting repair recommendations and keeping customers informed throughout the service process.

The role emphasizes exceptional customer service, tech-savviness, and teamwork in a fast-paced service lane. Experience is a plus, and a background check may be required.

Qualifications

• Excellent customer service and communication skills.
• Comfort with technology and learning Fixed Operations systems.
• Experience as a Service Advisor is a plus but not required.

Responsibilities

• Work with customers to ensure vehicle maintenance needs are met.
• Write repair orders with transparent cost and time estimates.
• Provide exceptional, timely communication and updates to customers.
• Collaborate with Technicians and Parts to ensure timely work completion.
• Maintain a positive attitude with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology.

Skills

Customer service

Tech-savvy

Service Advisor experience (plus)

Job description

Ed Napleton Automotive Group seeks a Service Advisor at our Elmhurst Kia location. You will liaise with customers and technicians, presenting repair recommendations and keeping customers informed throughout the service process.

The role emphasizes exceptional customer service, tech-savviness, and teamwork in a fast-paced service lane. Experience is a plus, and a background check may be required.