Automotive Service Manager

McGrath Arlington Kia; Palatine (IL); Vor Ort; USD 80.000 - 120.000; Vollzeit

Benefits dieser Stelle

401(k) retirement plan

Health insurance

Paid time off (PTO)

Opportunity to lead and grow an establ

Zusammenfassung

McGrath Arlington Kia is seeking an experienced Service Manager to lead our service department and drive performance in Palatine, IL. You will motivate the team, ensure exceptional customer service, and oversee profitability aligned with Kia brand processes.

Responsibilities include daily operations, staff management, workflow optimization, and achieving service KPIs while delivering top-tier customer experiences. Kia dealership experience is highly preferred.

Qualifikationen

• Demonstrated leadership in an automotive dealership service department.
• Strong communication and team-building skills are essential.
• Proven ability to drive customer satisfaction, retention and service loyalty.

Aufgaben

• Lead and manage daily service department operations.
• Drive customer satisfaction, retention, and service loyalty.
• Maximize service and parts profitability while meeting department goals.
• Manage service advisors, technicians, and department performance.
• Improve workflow, technician productivity, and overall efficiency.
• Maintain high standards for customer experience and Kia brand processes.

Kenntnisse

Leadership

Communication

Team building

Customer service

KPIs & metrics

Jobbeschreibung

McGrath Arlington Kia is looking for an experienced, results-driven Service Manager to lead our growing service department. We’re seeking a strong leader with proven dealership service management experience, preferably with Kia, who can motivate a team, deliver exceptional customer service, and drive department profitability.

Responsibilities

• Lead and manage daily service department operations.
• Drive customer satisfaction, retention, and service loyalty.
• Maximize service and parts profitability while meeting department goals.
• Manage service advisors, technicians, and department performance.
• Improve workflow, technician productivity, and overall efficiency.
• Maintain high standards for customer experience and Kia brand processes.

Qualifications

• Previous automotive dealership Service Manager experience required.
• Kia dealership experience strongly preferred.
• Proven leadership, communication, and team-building skills.
• Strong understanding of service department financials, KPIs, and CSI.
• Ability to increase productivity, profitability, and customer retention.

Benefits

• 401(k) retirement plan
• Health insurance
• Paid time off (PTO)
• Opportunity to lead and grow an established dealership service department