Automotive Service Manager - Lead Growth & Customer Loyalty

McGrath Arlington Kia; Palatine (IL); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

401(k) retirement plan

Health insurance

Paid time off (PTO)

Opportunity to lead and grow an establ

Job summary

McGrath Arlington Kia is seeking an experienced Service Manager to lead our service department and drive performance in Palatine, IL. You will motivate the team, ensure exceptional customer service, and oversee profitability aligned with Kia brand processes.

Responsibilities include daily operations, staff management, workflow optimization, and achieving service KPIs while delivering top-tier customer experiences. Kia dealership experience is highly preferred.

Qualifications

• Demonstrated leadership in an automotive dealership service department.
• Strong communication and team-building skills are essential.
• Proven ability to drive customer satisfaction, retention and service loyalty.

Responsibilities

• Lead and manage daily service department operations.
• Drive customer satisfaction, retention, and service loyalty.
• Maximize service and parts profitability while meeting department goals.
• Manage service advisors, technicians, and department performance.
• Improve workflow, technician productivity, and overall efficiency.
• Maintain high standards for customer experience and Kia brand processes.

Skills

Leadership

Communication

Team building

Customer service

KPIs & metrics

Job description

McGrath Arlington Kia is seeking an experienced Service Manager to lead our service department and drive performance in Palatine, IL. You will motivate the team, ensure exceptional customer service, and oversee profitability aligned with Kia brand processes.

Responsibilities include daily operations, staff management, workflow optimization, and achieving service KPIs while delivering top-tier customer experiences. Kia dealership experience is highly preferred.