Automotive Service Advisor

McGrath Kia of Highland Park; Highland Park (IL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

401(k) retirement plan

Paid vacation and holidays

Job summary

McGrath Kia of Highland Park is seeking a Premier Service Advisor to deliver white-glove automotive hospitality to a discerning clientele. You will guide clients through maintenance options, coordinate with technicians, and manage loaners and timetables to minimize disruption.

You thrive in a fast-paced, high-volume environment, build lasting relationships, and drive revenue while delivering peace of mind. A high school diploma and valid driver's license are required, with 2+ years in customer

Qualifications

• Minimum 2 years of customer service experience preferred.
• High-end automotive, luxury retail, or premium hospitality experience is a plus.

Responsibilities

• Greet guests at their vehicle and document concerns with iPad lane software.
• Present maintenance menus and educate guests on routine factory maintenance.
• Manage premium loaner fleet using TSD software to keep clients mobile.
• Coordinate between technicians and guests, providing accurate promise times.

Skills

Hospitality mindset

Customer service

High-energy

Communication

Education

High School diploma or equivalent

Tools

iPad lane software

TSD software

Job description

Premium Automotive Service Advisor

Location: McGrath Kia of Highland Park

The Opportunity:

McGrath Kia of Highland Park is not your average dealership. We cater to a highly affluent clientele who expect nothing less than five-star, Ritz-Carlton-level hospitality. We don't just fix cars; we manage our clients' time, safety, and peace of mind.

Our dealership is on the brink of an exciting evolution as we prepare to build a massive, state-of-the-art new facility. We are looking for a driven, highly motivated Service Advisor to join our award-winning team during this explosive growth phase. If you are a high-energy professional who knows how to build relationships and drive revenue while keeping clients exceptionally happy, we want you to grow alongside us and help usher in our new era.

What You Will Do:

• White-Glove Arrival: Greet guests immediately at their vehicle, performing a comprehensive walk-around utilizing our iPad lane software to document concerns accurately.
• Consultative Advising: Act as a trusted expert. Present maintenance menus clearly, educating the guest on the critical importance of routine factory maintenance without using high-pressure tactics.
• Seamless Logistics: Efficiently manage our premium loaner fleet using TSD software, ensuring clients are kept mobile and comfortable.
• Proactive Communication: Be the ultimate liaison between our certified technicians and the guest. Keep the client constantly informed with accurate promise times—never making them call you for an update.
• Drive Revenue & Safety: Intelligently prioritize technician recommendations based on primary concerns, safety-related items, and routine maintenance, clearly explaining the "why" behind every service.
• Flawless Execution: Accurately and efficiently process all paperwork, closing out repair orders with precision.
• Client Retention: Build deep, lasting relationships that promote consistent repeat and referral business.

Who We Are Looking For:

• The Ultimate Professional: You are engaging, friendly, and possess a hospitality-first mindset.
• Driven to Succeed: You are hungry, self-motivated, and thrive in a high-volume environment where your performance dictates your success.
• Experience: Minimum of 2 years of Customer Service experience preferred. Experience in high-end automotive, luxury retail, or premium hospitality is a massive plus.
• Requirements: High School diploma (or equivalent) and a valid driver's license are required.

What We Offer:

• A highly competitive compensation structure designed to reward driven top-performers.
• Comprehensive Benefits: Life, Medical, Dental, and Vision Insurance.
• 401(k) retirement plan.
• Paid Vacation and Holidays.
• The opportunity to advance your career and seamlessly transition into our brand-new, cutting-edge facility upon its completion.