Premium Automotive Service Advisor: Concierge Experience

Honda - Tom Wood Honda, Whitestown; Whitestown (IN); Presencial; USD 45 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid Time Off & Vacation

Paid Holidays

Medical, Dental & Vision Coverage

401(k) with Company Match

Life & Disability Insurance

Professional Training & Career Dev.

Tuition Reimbursement

Service Awards

Opportunities for Advancement

Resumo da oferta

Honda - Tom Wood Honda Whitestown is seeking a high-performing, customer-focused Service Advisor to deliver an exceptional service experience for our clients. You will combine technical knowledge with strong communication skills and a commitment to excellence that aligns with our company values.

This role offers a comprehensive benefits package and opportunities for advancement within a premier automotive team.

Qualificações

• Previous experience as an Automotive Service Advisor required.
• Strong understanding of automotive systems, maintenance, and repair processes.
• Exceptional communication and interpersonal skills.
• Proficiency with dealership management systems (Xtime, Dealertrack, etc.)
• Valid driver’s license with a clean driving record.

Responsabilidades

• Provide a warm, professional greeting to every client.
• Listen actively to customer concerns and explain service recommendations.
• Maintain communication regarding repair status, timelines, and needs.
• Build lasting relationships to foster loyalty and repeat business.
• Accurately write repair orders reflecting customer concerns and technician findings.
• Collaborate with technicians and parts departments to ensure efficient workflow.
• Prepare precise cost estimates for repairs and maintenance services.
• Review completed work with customers and explain findings clearly.
• Identify and recommend maintenance services based on manufacturer guidelines and vehicle condition.
• Promote dealership programs, warranties, and service packages.

Conhecimentos

Customer service

Communication

Automotive knowledge

Dealership systems experience

Ferramentas

Xtime

Dealertrack

Descrição da oferta de emprego

Honda - Tom Wood Honda Whitestown is seeking a high-performing, customer-focused Service Advisor to deliver an exceptional service experience for our clients. You will combine technical knowledge with strong communication skills and a commitment to excellence that aligns with our company values.

This role offers a comprehensive benefits package and opportunities for advancement within a premier automotive team.