Luxury Auto Service Advisor | Customer Experience

Tom Wood Group; Anderson (IN); Presencial; USD 42.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Vacation

Medical, Dental & Vision Coverage

401(k) with Company Match

Life & Disability Insurance

Training & Career Development

Tuition Reimbursement

Service Awards

Opportunities for Advancement

Descripción de la vacante

Tom Wood Group, a premier automotive team, seeks a high-performing Service Advisor to deliver an exceptional service experience for clients at our dealership in Indiana. The role blends technical knowledge with strong communication to align with our company values.

You will handle customer interactions, write repair orders, coordinate with technicians and parts, and identify maintenance services based on manufacturer guidelines, aiming to meet service sales goals while maintaining trust with

Formación

• Previous experience as an Automotive Service Advisor required.
• Strong understanding of automotive systems, maintenance, and repair processes.
• Exceptional communication and interpersonal skills.
• Proficiency with dealership management systems (Xtime, Dealertrack, etc.).
• Ability to multitask in a fast-paced environment while maintaining accuracy.

Responsabilidades

• Provide a warm, professional greeting to every client and manage customer expectations.
• Write repair orders reflecting concerns and technician findings; coordinate with techs and parts.
• Explain service recommendations clearly and build trust to promote loyalty and repeat business.

Conocimientos

Customer experience

Communication

Interpersonal skills

Multitasking

Professional demeanor

Driver's license

Herramientas

Xtime

Dealertrack

Descripción del empleo

Tom Wood Group, a premier automotive team, seeks a high-performing Service Advisor to deliver an exceptional service experience for clients at our dealership in Indiana. The role blends technical knowledge with strong communication to align with our company values.

You will handle customer interactions, write repair orders, coordinate with technicians and parts, and identify maintenance services based on manufacturer guidelines, aiming to meet service sales goals while maintaining trust with