Premium Auto Service Concierge

Tom Wood Nissan; Anderson (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off & Vacation

Paid Holidays

Medical, Dental & Vision Coverage

401(k) with Company Match

Life & Disability Insurance

Professional Training & Career Devellp

Tuition Reimbursement

Service Awards

Opportunities for Advancement

Job summary

Tom Wood Group seeks a high‑performing, customer‑focused Service Advisor to deliver an exceptional service experience for clients. This role blends technical knowledge, strong communication, and a commitment to excellence that aligns with our values.

You will greet customers, coordinate service and repairs, write repair orders, and explain findings clearly. The position offers professional training, opportunities for advancement, and comprehensive benefits.

Qualifications

• Previous experience as an Automotive Service Advisor required.
• Strong understanding of automotive systems, maintenance, and repair processes.
• Exceptional communication and interpersonal skills.

Responsibilities

• Provide a warm, professional, concierge-level greeting to every client.
• Listen actively to customer concerns and clearly explain service recommendations.
• Maintain consistent communication regarding repair status, timelines, and additional needs.
• Build lasting relationships to foster loyalty and repeat business.
• Accurately write repair orders reflecting customer concerns and technician findings.
• Collaborate with technicians and parts departments to ensure efficient workflow.
• Prepare precise cost estimates for repairs and maintenance services.
• Review completed work with customers and explain findings in an understandable manner.
• Identify and recommend maintenance services based on manufacturer guidelines and vehicle condition.
• Achieve service sales goals while maintaining transparency and trust.
• Promote dealership programs, warranties, and service packages.

Skills

Customer service

Communication

Multitasking

Dealership systems

Tools

Xtime

Dealertrack

Job description

Tom Wood Group seeks a high‑performing, customer‑focused Service Advisor to deliver an exceptional service experience for clients. This role blends technical knowledge, strong communication, and a commitment to excellence that aligns with our values.

You will greet customers, coordinate service and repairs, write repair orders, and explain findings clearly. The position offers professional training, opportunities for advancement, and comprehensive benefits.