Premium Auto Service Advisor — Elevate Client Experience

Tom Wood Nissan; Whitestown (IN); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

PTO & Vacation

Holidays

Healthcare

401(k) match

Life & Disability Insurance

Training & Career Development

Tuition Reimbursement

Service Awards

Advancement Opportunities

Job summary

Tom Wood Group is seeking a high-performing, customer-focused Service Advisor to deliver an exceptional service experience for our clients. This role blends technical knowledge with strong communication skills and a commitment to excellence that aligns with our values.

Join a premier automotive team at Tom Wood Group. You will greet customers professionally, coordinate service and repairs, write accurate repair orders, and build lasting relationships to encourage loyalty and repeat business.

Qualifications

• Previous experience as an Automotive Service Advisor required.
• Strong understanding of automotive systems, maintenance, and repair processes.
• Exceptional communication and interpersonal skills.
• Proficiency with dealership management systems (Xtime, Dealertrack, etc.).
• Valid driver’s license with a clean driving record.

Responsibilities

• Provide a warm, professional greeting to every client.
• Listen actively to customer concerns and explain service recommendations.
• Maintain consistent communication regarding repair status, timelines, and additional needs.
• Build lasting relationships to foster loyalty and repeat business.
• Accurately write repair orders reflecting customer concerns and technician findings.
• Collaborate with technicians and parts departments to ensure efficient workflow.
• Prepare precise cost estimates for repairs and maintenance services.
• Review completed work with customers and explain findings clearly.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Tools

Xtime

Dealertrack

Job description

Tom Wood Group is seeking a high-performing, customer-focused Service Advisor to deliver an exceptional service experience for our clients. This role blends technical knowledge with strong communication skills and a commitment to excellence that aligns with our values.

Join a premier automotive team at Tom Wood Group. You will greet customers professionally, coordinate service and repairs, write accurate repair orders, and build lasting relationships to encourage loyalty and repeat business.