Premier Auto Service Advisor — Elevate Customer Experience

Tomwoodnissan; Indianapolis (IN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Vacation

Medical coverage

Dental coverage

Vision coverage

401(k) with match

Life insurance

Disability insurance

Career development

Tuition reimbursement

Service awards

Opportunities for advancement

Job summary

Join Tom Wood Ford as a Service Advisor to deliver exceptional service experiences for clients. You will leverage your technical knowledge and strong communication skills to provide a concierge-level experience while maintaining relationships that foster customer loyalty.

Previous automotive advisory experience is required, and the role offers a supportive environment for personal growth. Our organization values family, integrity, and collaboration while providing comprehensive benefits and

Qualifications

• Previous experience as an Automotive Service Advisor required.
• Strong understanding of automotive systems, maintenance, and repair processes.
• Exceptional communication and interpersonal skills.
• Professional demeanor consistent with a luxury brand.
• Valid driver's license with a clean driving record.

Responsibilities

• Provide a warm, professional greeting to every client.
• Listen actively to customer concerns and explain recommendations.
• Maintain consistent communication regarding repair status.
• Accurately write repair orders reflecting customer concerns.
• Collaborate with technicians for workflow efficiency.
• Prepare precise cost estimates for repairs and maintenance services.
• Identify and recommend maintenance services as needed.
• Achieve service sales goals with transparency.

Skills

Customer experience

Communication skills

Automotive systems knowledge

Multitasking

Proficiency in dealership systems

Tools

Xtime

Dealertrack

Job description

Join Tom Wood Ford as a Service Advisor to deliver exceptional service experiences for clients. You will leverage your technical knowledge and strong communication skills to provide a concierge-level experience while maintaining relationships that foster customer loyalty.

Previous automotive advisory experience is required, and the role offers a supportive environment for personal growth. Our organization values family, integrity, and collaboration while providing comprehensive benefits and