Luxury Auto Service Advisor - Customer-Focused & Growth

Ajax Holdings, LLC. dba CDJR Southampton; Town of Southampton (NY); On-site; USD 89,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation package

Medical, Dental, and Vision Insurance

401(k)

Paid Time Off and Holidays

Supplemental Insurance Options

Employee Discounts

Ongoing Training and CareerDevelopment

Opportunity to work with world-class-l

luxury automotive brands

Job summary

CDJR Southampton is seeking a motivated, customer-focused Service Advisor to join our growing team. If you are passionate about delivering exceptional customer service and enjoy working in a fast-paced automotive environment, we want to hear from you.

In this role you will greet customers, document concerns, schedule service, explain repairs, coordinate with technicians, and help maintain high CSI scores while promoting maintenance options.

Qualifications

• Previous automotive service advisor experience preferred.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Excellent organizational and problem‑solving abilities.
• Proficiency with computer systems and dealership software.
• Valid driver's license with a clean driving record.
• Experience with luxury brands is a plus but not required.

Responsibilities

• Greet customers and provide a professional, welcoming experience.
• Schedule service appointments and accurately document customer concerns.
• Communicate repair recommendations, maintenance needs, and service timelines.
• Prepare repair orders and maintain accurate customer records.
• Coordinate with technicians to ensure timely completion of repairs.
• Keep customers informed throughout the service process.
• Review completed work with customers and explain services performed.
• Promote recommended maintenance and service offerings.
• Ensure customer satisfaction and help maintain high CSI scores.

Tools

Dealership software

Job description

CDJR Southampton is seeking a motivated, customer-focused Service Advisor to join our growing team. If you are passionate about delivering exceptional customer service and enjoy working in a fast-paced automotive environment, we want to hear from you.

In this role you will greet customers, document concerns, schedule service, explain repairs, coordinate with technicians, and help maintain high CSI scores while promoting maintenance options.