Luxury Auto Service Advisor — Growth & Benefits

Act Two Holdings, LLC. dba Audi Southampton/Posche Southampton; Town of Southampton (NY); On-site; USD 60,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k)

Paid Time Off and Holidays

Supplemental Insurance Options

Employee Discounts

Ongoing Training and CareerDevelopment

Opportunity to work with world-class-?

Competitive compensation package

Job summary

Porsche Southampton is seeking a motivated Service Advisor to join our luxury dealership in Southampton, NY. You will greet customers, document concerns, schedule service, and coordinate with technicians to ensure timely repairs.

The ideal candidate has strong customer service skills, is organized, and proficient with dealership software. Previous automotive service advisory experience and a valid driver's license are preferred.

Qualifications

• Previous automotive service advisor experience preferred.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Excellent organizational and problem-solving abilities.
• Proficiency with computer systems and dealership software.
• Valid driver's license with a clean driving record.
• Experience with luxury brands is a plus but not required.

Responsibilities

• Greet customers and provide a professional, welcoming experience.
• Schedule service appointments and accurately document customer concerns.
• Communicate repair recommendations, maintenance needs, and service timelines.
• Prepare repair orders and maintain accurate customer records.
• Coordinate with technicians to ensure timely completion of repairs.
• Keep customers informed throughout the service process.
• Review completed work with customers and explain services performed.
• Promote recommended maintenance and service offerings.
• Ensure customer satisfaction and help maintain high CSI scores.

Skills

Customer service

Communication

Multitasking

Organization

Problem-solving

Dealer software

Tools

CRM systems

DMS software

Job description

Porsche Southampton is seeking a motivated Service Advisor to join our luxury dealership in Southampton, NY. You will greet customers, document concerns, schedule service, and coordinate with technicians to ensure timely repairs.

The ideal candidate has strong customer service skills, is organized, and proficient with dealership software. Previous automotive service advisory experience and a valid driver's license are preferred.