Luxury Auto Service Advisor – Concierge Client Experience

Cardinalewaymazdamesa; Corona (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Job summary

Genesis of Corona seeks an experienced Automotive Service Advisor to deliver a high-touch, concierge-level service experience for luxury clientele. You will manage customer relationships and high-value service operations with a focus on accuracy, transparency, and timely communication.

Ideal candidates have 3+ years in service advisory roles, with strong CSI and sales performance, and familiarity with dealership systems such as Reynolds and Reynolds or CDK.

Qualifications

• 3+ years of experience as a Service Advisor.
• Proven track record of high CSI scores and strong sales performance.
• Exceptional communication, interpersonal and client relationship skills.
• Experience with dealership systems such as Reynolds and Reynolds or CDK.
• Professional appearance and demeanor aligned with luxury brand standards.
• Valid California driver’s license with clean driving record.

Responsibilities

• Serve as the primary point of contact for luxury clientele, ensuring a seamless and personalized service experience.
• Perform detailed vehicle walkarounds and accurately document customer concerns.
• Prepare and present service recommendations with transparency and professionalism.
• Coordinate with factory-trained technicians to ensure timely, high-quality repairs.
• Proactively communicate service updates via phone, text, or digital platforms.
• Manage high-value repair orders while meeting or exceeding sales and CSI targets.
• Handle warranty and goodwill considerations in line with manufacturer standards.

Skills

Communication skills

Client relationships

Sales performance

CSI targets

Tools

Reynolds and Reynolds

CDK

Job description

Genesis of Corona seeks an experienced Automotive Service Advisor to deliver a high-touch, concierge-level service experience for luxury clientele. You will manage customer relationships and high-value service operations with a focus on accuracy, transparency, and timely communication.

Ideal candidates have 3+ years in service advisory roles, with strong CSI and sales performance, and familiarity with dealership systems such as Reynolds and Reynolds or CDK.