Luxury Car Service Advisor

Westcovinaaudica; West Covina (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid time off and holidays

Career advancement within dealership

Ongoing paid training

Employee discounts on services

Job summary

Westcovinaaudica is seeking a Service Consultant for a luxury/highline car dealership in West Covina, CA. You will be the face of the service department, delivering top-tier customer service and coordinating with technicians.

The role requires at least 2 years of automotive service advising, with strong consultative selling, exceptional communication, and a client-focused mindset to build lasting relationships with high-end clientele.

Qualifications

• Minimum 2 years in automotive service advising, luxury/highline preferred.
• Strong consultative selling, communication, and client-focused approach.
• Technical knowledge of repairs and familiarity with estimating software.

Responsibilities

• Greet and engage customers with a personalized and professional service experience.
• Listen to concerns, assess service needs, and recommend maintenance or repairs.
• Prepare detailed service estimates and explain processes, timelines, and costs.
• Coordinate with technicians to ensure timely, high-quality service.
• Verify invoices align with services performed and provide maintenance recommendations.
• Maintain ongoing communication with customers about progress and concerns.
• Build long-term client relationships to foster loyalty.
• Stay informed about automotive technologies and luxury packages.

Skills

Automotive service advising

Consultative selling

Excellent communication

Customer-focused

Interpersonal skills

Multi-tasking

Estimating software knowledge

Tools

Estimating software

Job description

Westcovinaaudica is seeking a Service Consultant for a luxury/highline car dealership in West Covina, CA. You will be the face of the service department, delivering top-tier customer service and coordinating with technicians.

The role requires at least 2 years of automotive service advising, with strong consultative selling, exceptional communication, and a client-focused mindset to build lasting relationships with high-end clientele.