Genesis Service Advisor

Cardinalewaymazdamesa; Corona (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Job summary

Genesis of Corona seeks an experienced Automotive Service Advisor to deliver a high-touch, concierge-level service experience for luxury clientele. You will manage customer relationships and high-value service operations with a focus on accuracy, transparency, and timely communication.

Ideal candidates have 3+ years in service advisory roles, with strong CSI and sales performance, and familiarity with dealership systems such as Reynolds and Reynolds or CDK.

Qualifications

• 3+ years of experience as a Service Advisor.
• Proven track record of high CSI scores and strong sales performance.
• Exceptional communication, interpersonal and client relationship skills.
• Experience with dealership systems such as Reynolds and Reynolds or CDK.
• Professional appearance and demeanor aligned with luxury brand standards.
• Valid California driver’s license with clean driving record.

Responsibilities

• Serve as the primary point of contact for luxury clientele, ensuring a seamless and personalized service experience.
• Perform detailed vehicle walkarounds and accurately document customer concerns.
• Prepare and present service recommendations with transparency and professionalism.
• Coordinate with factory-trained technicians to ensure timely, high-quality repairs.
• Proactively communicate service updates via phone, text, or digital platforms.
• Manage high-value repair orders while meeting or exceeding sales and CSI targets.
• Handle warranty and goodwill considerations in line with manufacturer standards.

Skills

Communication skills

Client relationships

Sales performance

CSI targets

Tools

Reynolds and Reynolds

CDK

Job description

Genesis of Corona is seeking an experienced Automotive Service Advisor to deliver a high-touch, concierge-level service experience. This role is ideal for a professional who understands the expectations of clientele and can effectively manage both customer relationships and high-value service operations.

Key Responsibilities

• Serve as the primary point of contact for luxury clientele, ensuring a seamless and personalized service experience
• Perform detailed vehicle walkarounds and accurately document customer concerns
• Prepare and present service recommendations with transparency and professionalism
• Coordinate with factory-trained technicians to ensure timely, high-quality repairs
• Proactively communicate service updates via phone, text, or digital platforms
• Manage high-value repair orders while meeting or exceeding sales and CSI (Customer Satisfaction Index) targets
• Handle warranty and goodwill considerations in line with manufacturer standards

Qualifications

• 3+ years of experience as a Service Advisor
• Proven track record of high CSI scores and strong sales performance
• Exceptional communication, interpersonal, and client relationship skills
• Experience with dealership systems such as Reynolds and Reynolds or CDK
• Professional appearance and demeanor aligned with luxury brand standards
• Valid California driver’s license with clean driving record

Preferred Qualifications

• Familiarity with digital MPI (multi-point inspection) tools and video walkarounds

State-of-the-art facility with a focus on delivering a premium guest experience. This role requires multitasking in a fast-paced environment while maintaining attention to detail and professionalism at all times.

• Comprehensive medical, dental, FSA, and vision coverage
• 401(k)
• Paid time off, sick leave, and holidays
• Employee lease/vehicle purchase programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.