Mazda Service Advisor CardinaleWay Mazda - Corona Corona, CA

Cardinalewaymazdamesa; Corona (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive medical, dental, FSA, and vision coverage

401(k)

Paid time off, sick leave, and holidays

Employee lease/vehicle purchase programs

Job summary

Cardinalewaymazdamesa in Corona, California is seeking an experienced Automotive Service Advisor to provide concierge-level service to luxury clientele. This role involves managing customer relationships, preparing service recommendations, and coordinating with technicians to ensure high-quality repairs.

Applicants should have over 3 years of experience, a proven sales track record, and exceptional interpersonal skills. The position offers a state-of-the-art facility and comprehensive benefits including medical and paid time off.

Qualifications

• 3+ years of experience in a Service Advisor role with a proven track record.
• Exceptional communication and interpersonal skills for client interactions.
• Must maintain a professional appearance aligned with luxury standards.

Responsibilities

• Serve as the primary contact for clientele, ensuring a seamless experience.
• Prepare and present service recommendations clearly.
• Manage repair orders while meeting sales and CSI targets.

Skills

Client relationship management

Sales performance

Communication skills

Experience with dealership systems

Education

3+ years of experience as a Service Advisor

Valid California driver’s license

Tools

Reynolds and Reynolds

CDK

Job description

Mazda of Corona is seeking an experienced Automotive Service Advisor to deliver a high-touch, concierge-level service experience. This role is ideal for a professional who understands the expectations of clientele and can effectively manage both customer relationships and high-value service operations.

Key Responsibilities

• Serve as the primary point of contact for luxury clientele, ensuring a seamless and personalized service experience
• Perform detailed vehicle walkarounds and accurately document customer concerns
• Prepare and present service recommendations with transparency and professionalism
• Coordinate with factory-trained technicians to ensure timely, high-quality repairs
• Proactively communicate service updates via phone, text, or digital platforms
• Manage high-value repair orders while meeting or exceeding sales and CSI (Customer Satisfaction Index) targets
• Handle warranty and goodwill considerations in line with manufacturer standards

Qualifications

• 3+ years of experience as a Service Advisor
• Proven track record of high CSI scores and strong sales performance
• Exceptional communication, interpersonal, and client relationship skills
• Experience with dealership systems such as Reynolds and Reynolds or CDK
• Professional appearance and demeanor aligned with luxury brand standards
• Valid California driver’s license with clean driving record

Preferred Qualifications

• Familiarity with digital MPI (multi-point inspection) tools and video walkarounds

State-of-the-art facility with a focus on delivering a premium guest experience. This role requires multitasking in a fast-paced environment while maintaining attention to detail and professionalism at all times.

• Comprehensive medical, dental, FSA, and vision coverage
• 401(k)
• Paid time off, sick leave, and holidays
• Employee lease/vehicle purchase programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.